Terms of Service

1. Acceptance of terms

These Terms of Service (“Terms”) form a binding agreement between you and CAI Solutions LLC, a Texas limited liability company. By creating an account, accessing, or using any website, application, or service we operate (collectively, the “Services”), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

If you accept these Terms on behalf of a company or other organization, you represent that you have authority to bind that entity, and “you” refers to that entity.

2. Eligibility & accounts

• You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account.
• You must provide accurate, current, and complete information and keep it up to date.
• You are responsible for safeguarding your credentials and for all activity under your account.
• Notify us immediately at support@cairetail.com if you suspect unauthorized access.

3. The Services

CAI Solutions LLC operates a portfolio of software products, which may include CAI Retail, MenuBrat, PepperVBall, and other products we launch from time to time. Each product may have additional product‑specific terms, which are incorporated into these Terms by reference for users of that product.

We may modify, suspend, or discontinue any part of the Services at any time. Where a change materially reduces functionality on a paid plan, we will provide reasonable advance notice.

4. Fees, billing & renewal

• Paid plans are billed in advance on a recurring basis at the interval shown at checkout.
• Subscriptions renew automatically until cancelled. You may cancel at any time from your account settings; cancellation takes effect at the end of the then‑current billing period.
• Except where required by law or expressly stated otherwise, fees are non‑refundable and partial periods are not prorated.
• We may change pricing with at least 30 days' notice, effective at your next renewal.
• You are responsible for applicable taxes. Fees are stated exclusive of tax unless noted.
• Purchases made through the Apple App Store or Google Play are governed by that platform's billing and refund policies, and cancellations must be managed through the platform.

5. Acceptable use

You agree not to, and not to permit any third party to:

• use the Services in violation of any law, regulation, or third‑party right;
• send unsolicited, unlawful, or non‑consented messages, including SMS sent without valid opt‑in;
• upload malware, or attempt to gain unauthorized access to the Services or related systems;
• probe, scan, load‑test, or circumvent any security or rate limit without our written consent;
• reverse engineer, decompile, or create derivative works from the Services except as permitted by law;
• resell, sublicense, or provide the Services to third parties except as expressly permitted; or
• use the Services to harass, defame, or infringe others.

Our full Acceptable Use Policy is incorporated into these Terms.

6. Your content

You retain all ownership of the data and materials you submit to the Services (“Your Content”). You grant CAI Solutions LLC a worldwide, non‑exclusive, royalty‑free license to host, store, reproduce, transmit, and display Your Content solely to operate, secure, and improve the Services and to provide support to you. This license ends when Your Content is deleted, except for residual copies in routine backups.

You represent that you have all rights and consents necessary to submit Your Content and that it does not infringe any third‑party right.

7. Our intellectual property

The Services, including all software, designs, text, graphics, and trademarks, are owned by CAI Solutions LLC or its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non‑exclusive, non‑transferable license to access and use the Services for your internal business or personal purposes. No other rights are granted.

8. Third‑party services

The Services may integrate with or link to third‑party products. We do not control and are not responsible for third‑party services, and your use of them is governed by their own terms and privacy policies.

9. Messaging & notifications

By providing a mobile number and opting in, you consent to receive text messages from us as described in our SMS Terms & Conditions. Consent to receive marketing messages is not a condition of purchase. Message frequency varies; message and data rates may apply; reply STOP to opt out and HELP for help.

10. Term & termination

These Terms remain in effect while you use the Services. You may stop using the Services and delete your account at any time via our Account & Data Deletion page. We may suspend or terminate your access immediately if you breach these Terms, if required by law, or to protect the Services or other users. Sections 6–15 survive termination.

11. Disclaimer of warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR‑FREE, OR SECURE, OR THAT ANY MESSAGE WILL BE DELIVERED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAI SOLUTIONS LLC AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE APPLICABLE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

13. Indemnification

You will indemnify, defend, and hold harmless CAI Solutions LLC and its affiliates from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of Your Content, your use of the Services, or your breach of these Terms or applicable law.

14. Governing law & disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict‑of‑laws rules. The parties will first attempt to resolve any dispute informally by contacting support@cairetail.com. If a dispute is not resolved within 30 days, it will be resolved exclusively in the state or federal courts located in Texas, and both parties consent to personal jurisdiction there.

To the extent permitted by law, each party waives any right to a jury trial and to participate in a class or representative action.

15. General

• Entire agreement. These Terms, plus any product‑specific terms and our policies referenced here, are the entire agreement between the parties.
• Severability. If any provision is unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
• Changes. We may update these Terms; material changes will be posted here with a revised date and, where required, notified to you.

16. Contact