SMS Terms & Conditions
Summary: Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. No mobile information is sold or shared with third parties or affiliates for marketing purposes. Carriers are not liable for delayed or undelivered messages.
1. Program description
CAI Solutions LLC and its products — including CAI Retail, MenuBrat, and PepperVBall — offer optional text message (SMS/MMS) programs. Depending on the product and the notifications you enable, messages may include:
- Account & security — one‑time passcodes, sign‑in verification, and password reset codes.
- Transactional & operational — order confirmations, delivery or pickup status, appointment and reservation reminders, schedule changes, roster or game updates, and billing notices.
- Customer care — replies from our support team to messages you send us.
- Promotional — offers, product announcements, and news, sent only where you have separately consented to marketing messages.
2. How you opt in
You may opt in to a messaging program by:
- entering your mobile number and checking an unchecked consent box during account signup or checkout;
- enabling SMS notifications in your account or app settings;
- texting a designated keyword to one of our numbers; or
- providing your number verbally or in writing to a staff member and confirming your consent.
Consent is not a condition of purchase and is not required to use our Services. We keep a record of your consent, including the date, time, and method of opt‑in.
The full disclosure shown at the point of opt‑in is reproduced on our SMS Opt‑In Consent Disclosure page.
3. Message frequency
Message frequency varies and depends on your activity and the notifications you enable. For transactional programs, you will generally receive messages only in response to an event you triggered. For recurring or promotional programs, you can expect approximately 2–6 messages per month unless stated otherwise at the point of opt‑in.
4. Cost
Message and data rates may apply. CAI Solutions LLC does not charge for text messages, but your mobile carrier's standard messaging and data charges will apply according to your plan. Contact your carrier for details about your plan.
5. How to opt out
You may cancel at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message from us. You will receive a single confirmation message and then no further messages from that program.
To rejoin, opt in again through any method described in Section 2, or reply START or UNSTOP. You may also manage SMS preferences in your account settings, or email support@cairetail.com.
Opting out of SMS does not close your account or stop email notifications. Security codes required to sign in may still be sent by other means.
6. How to get help
Reply HELP to any message for assistance, or contact us at support@cairetail.com or 972-885-8186. Our support hours and response targets are listed on the Support page.
7. Supported carriers & delivery
Our messaging programs are supported by major U.S. carriers, including AT&T, Verizon Wireless, T‑Mobile, US Cellular, and many regional and MVNO carriers. Carrier support may change without notice.
Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier and is not guaranteed. We are not responsible for delays, failures, or errors in transmission caused by your carrier, your device, or network conditions.
8. Privacy
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes at any time. Text messaging originator opt‑in data and consent are never shared with any third party or lead generator for marketing purposes.
Mobile information may be shared with subcontractors in support roles — such as our licensed SMS aggregator and messaging platform, which transmit messages on our behalf — strictly to deliver the messages you requested. See our Privacy Policy for full details.
9. Eligibility & your obligations
- You must be at least 18 years old, or have the consent of a parent or legal guardian, to enroll.
- You must be the account holder of, or have authority to consent for, the mobile number you provide.
- If your mobile number changes or is reassigned, you must update or remove it in your account settings or notify us at support@cairetail.com.
10. Changes to these terms
We may modify these SMS Terms at any time. The revised version takes effect when posted to this page with an updated date. Material changes to a messaging program will be communicated before they take effect.